Disability Support at NAB Australia

Why is this important?

We know that to fulfill our vision of being Australia’s leading bank, trusted by customers for exceptional service, we need to be good with money and get the basics right. With more than 33,000 of our people helping more than 9 million customers with their banking needs, we need to be good with people too.

There are more than 4 million Australians living with disability, and so it is important that we design our products and services with accessibility in mind. A culture of accessible products and services is central to great customer experiences and a positive working environment for our people.

What do we do?

We’re committed to providing exceptional service for customers – not only by getting the basics right, but also going above and beyond to develop trust. We do this by building genuine, lasting relationships, as well as innovative, world-class products and support.

The 2023 - 2024 Accessibility Action Plan is one of many ways we’re doing this. At its heart are actions to listen and respond to customers and support our people by providing a great place to work.

To achieve this, we’re focused on three key areas:

• We’ll serve our customers well by using data and insights from our customers to listen, understand and provide improved accessible experiences.
• We’ll help our communities prosper by supporting disability organisations and businesses to solve emerging issues.
• We’re actively working towards being an employer of choice for people with disability.

Central to everything is a commitment to create more of what matters to our customers, people and communities – and accessibility is an important part of this.

You can read more about this and our commitment to our colleagues, customers and communities in the plan below.

Download the Accessibility Action Plan 2023 – 2024 (PDF, 2MB)

Download the Accessibility Action Plan 2023 – 2024 (DOC, 1MB)

Download the Easy English Accessibility Action Plan 2023 – 2024 (PDF, 2MB)